Customer Service Advisor (Grade 4)

Who You Are

A dedicated individual with strong customer service skills, empathy, and a commitment to providing excellent customer experiences. Enthusiastic about supporting customers through digital channels and comfortable with working in a fast-paced environment.

What the Job Involves

As a Customer Service Advisor, you will respond to customer enquiries, providing information, advice, and guidance on various council services. Your role involves resolving enquiries at the initial point of contact or directing customers for further assistance. You'll encourage the use of digital services among customers, provide support for those uncomfortable with online services, and collaborate with team members to ensure consistent and high-quality service delivery.

Skills

• Excellent verbal and written communication
• Strong customer service skills
• Ability to analyze and resolve customer issues
• Proficient in using call management and CRM tools
• Multitasking and prioritization
• Adaptability to change
• Teamwork and collaboration
• Knowledge of service and product features